User Experience Articles

A path to transforming the nation’s unemployment insurance systems

June 11, 2021

The time is ripe to rethink how the nation’s unemployment systems, many of which still rely on manual and paper-based processes, can be improved through new technology and approaches.

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With existing tools, the IRS could connect people with healthcare

May 19, 2021

CMS and IRS could use the digital infrastructure and information they have today to help millions of tax filers find affordable or free healthcare, thereby reducing the number of uninsured people in America.

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How to make vaccination an efficient and equitable process

March 02, 2021

Let’s talk about how governments can change course to create a vaccination process that improves equity and takes the burden of finding appointments off of individuals.

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Lorem nope-sum: The benefits of using realistic content in UX research

February 23, 2021

Placeholder content can trip up users and give you poorer results. When testing new designs with users, realistic content is key to convey the purpose and use of your designs

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Building a federal front door for vaccinations

February 19, 2021

Through research, we’ve landed on a handful of principles that could shape a federal vaccination website and core features the website should provide on launch.

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Supporting the busiest time of the year for Medicare beneficiaries

October 15, 2020

At Ad Hoc, it’s imperative that we think critically and iteratively about how we can make this stressful experience as simple and intuitive as possible.

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The new Ad Hoc Government Digital Services Playbook

August 18, 2020

The 2020 version is now a standalone playbook that any federal agency can use to replace enterprise software with proven techniques from the world of commercial software.

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The problem might not be COBOL

July 10, 2020

The government’s problem isn’t using old code or older programming languages. The problem is often that they’re using code that wasn’t designed to meet the needs of people who use it.

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Modernizing how Medicare beneficiaries find and enroll in coverage

April 09, 2020

Our approach to the Medicare Plan Finder was to build a tool and process that would allow us to continuously improve what we provided to beneficiaries and those who support them.

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Four myths about applying human-centered design to government digital services

February 20, 2020

While human-centered design (HCD) is gaining traction, its underlying concepts are sometimes misunderstood. This can mislead teams into thinking they’re working in a human-centered way when in fact, their work is largely driven by requirements.

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The case for listening to enterprise users

November 12, 2019

For companies that rely on consumer sales, there’s a clear business case for creating intuitive, pleasurable user experiences. But what about situations where the consumer or end user is not the customer? Where the organization is the customer, there may seem to be less incentive to design around the needs…

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Ad Hoc awarded contract to support VA healthcare modernization

November 05, 2019

Ad Hoc, as part of a team led by prime contractor Liberty IT Solutions, LLC (Liberty), has been awarded a contract to support a critical Department of Veterans Affairs (VA) healthcare modernization project.

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Navigating government barriers to human-centered design

October 22, 2019

Human-centered design practitioners in government face an entirely different world of constraints and incentives than their industry peers. For human-centered design folks entering government work, these constraints can feel like a barrier to designing better services.

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Human-centered design helps government make better decisions

October 16, 2019

Why is human-centered design different? Why should you pay attention to this term, and how can it add value and meaning to government work?

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The 21st Century IDEA Act Playbook Part 3: Customized, mobile-friendly experiences

August 26, 2019

Today, we’ll finish up the first section of the IDEA Act with the final two requirements for public websites and digital services.

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What makes an API simple?

August 23, 2019

Whenever you’re trying to make something simple, it’s important to think of the people who are using your tool.

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The 21st Century IDEA Act Playbook Part 2: Search, security, and serving users

August 21, 2019

In this section, I’ll continue looking at the IDEA Act’s new requirements for public websites and digital services, including a deep dive into what it means to design services around the needs of your users.

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Expanding the possible with the Find Local Help tool

June 20, 2019

Find Local Help is a tool from that connects people to in-person, one-on-one help signing up for health insurance. In 2017, CMS contracted with Ad Hoc to improve the performance and user experience of the tool.

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The power of being naive

April 23, 2019

Subject matter naiveté is our expertise. We’re hired to be experts in process, creation, and problem solving, and the primary tool we use to do this work is asking questions.

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Ad Hoc’s UX Principles

January 17, 2019

Over the course of 2018, the UX team at Ad Hoc refined our principles. Because a new year is always a great time to reflect on what’s important, we’re sharing our principles here.

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Moving into UX

March 01, 2018

I have an anthropology degree, and I believe that working in User Experience (UX) research is one of the most meaningful applications of that training.

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UX Offsite 2017 in Portland, Oregon

July 28, 2017

Our growing UX team got together in real life in beautiful Portland, Oregon last week to talk, work, drink lots of coffee and tea, eat, and generally, spend some quality time together.

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Laura Ellena’s #remotelife at Ad Hoc

April 20, 2017

As research manager, my days have a lot of variety. I frequently use our co-working space near the White House to plan projects, facilitate remote feedback sessions, and sync with teammates.

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Ad Hoc begins user experience research work on Hospital Quality Reporting Project

April 10, 2017

Ad Hoc is providing the User Experience Research team, four professionals responsible for conducting all research.

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